“We are always looking for ways to make our products more convenient for the elderly, which now means offering more capabilities online,” said Martin Lenoir, Marketing Director of AAG. “The pandemic has pushed older Americans into the digital world and this has prompted us to make some improvements. Now, many of our customers expect to manage their documents digitally and prefer the flexibility that the online portal gives them.”
AAG mortgage applicants now have access to information through a reliable AAG online portal that offers several new features, including:
- Automated loan status updates
- Notifications when a document is needed
- The ability to view the documents required to clear the loan
- Possibility to electronically download the loan documentation
The Pew Research Center recently released data that shows Americans 60 and over are spending more time in front of their screens than ten years ago. The time Americans 60 and older spend on their electronic devices has increased by nearly half an hour a day over the past decade, according to the Pew Research Center’s analysis of Bureau Labor Statistics data, so even that screen time among the youngest has been maintained. constant. According to AARP research, more older adults (44%) view technology more positively as a way to stay connected, than before Covid-19.
Early customer feedback was positive as seniors appreciated the increased transparency and the ability to view transactions online. AAG will continue to offer its traditional loan process with paper documents and courier services alongside its online portal for those who do not have Internet access or prefer the in-person method. AAG has also just announced the ability for customers to choose an electronic signature option for closing documents, which facilitates the overall process.
AAG’s consumer website, AAG.com, attracts more than 40,000 visits per month and the company expects the new online portal to become more popular as more and more seniors continue to grow. ‘adopt technology.
AAG is dedicated to helping older Americans find new ways to fund better retirement through responsible use of home equity. As the national leader in reverse mortgages, AAG offers a range of home equity solutions, including home equity conversion mortgages, traditional and proprietary mortgages, and real estate services, designed to provide seniors with better outcomes. financial retirees. AAG is proud to be a member of the National Reverse Mortgage Lenders Association (NRMLA). To learn more about AAG and reverse mortgages, please visit the company’s website at www.aag.com.
American Advisors Group, NMLS ID: 9392, 18200 Von Karman Ave., Suite 300, Irvine, California 92612. AAG Residential Services, Inc., 18200 Von Karman Ave., Suite 950, Irvine, California 92612. Real Estate Broker, California Department of Real Estate, license number 02039087. AAGRS performs acts for which a real estate license is required.
SOURCE American Advisors Group (AAG)